CUSTOMER SERVICE FOR FRONTLINE STAFF

 

 

INTRODUCTION

Keeping in touch with your customers and giving them a good service is not just about smiling and being friendly. It is an approach to your work whatever you are doing. In providing excellent service, new customers become repeat customers.

 

 

COURSE CONTENT

Importance of customer service

Knowing and managing your customers –the

expectations and needs

Building customer confidence

Effective communications and feedback skills

Personal action plan

 

 

COURSE MEDIUM

Mandarin

 

 

COURSE SCHEDULE

1 day (9am to 5pm) or 2 evenings (6.30pm to 10pm)

 

 

TRAINING VENUE

CDAC BUILDING

65 Tanjong Katong Road, Tel :  68435566

 

 

 

CDAC SKILLS TRAINING AWARD SCHEME

 

 

Course

Customer Service For Frontline Staff

 

Course Fees

$280

CDAC Sponsored Fees

$266

Upfront Payment by Award Holder

$14

 

Award holders who failed to attend classes would have to refund the sponsored amount of $266.