LISTENING AND ORAL COMMUNICATION SKILLS

---

INTRODUCTION

Listening and oral communication are the fundamentals in our communication. Often people discover that quality communication is almost an art. To understand and to learn from co-workers and customers will enhance positive interaction.

COURSE CONTENT

Describing facts about listening skills, Describing and explaining communication profiles, Identifying and overcoming barriers to effective listening, Understanding strategies for better listening and improving listening skills, Recognizing how listening improves or weakens health, Understanding oral communication, Describing the different channels (means) of communication, Describing style of communication and assessing personal style of communication, Understanding other styles of communication and Adjusting personal style to styles of others.

COURSE MEDIUM

English or Mandarin

COURSE SCHEDULE

2 days (9am to 5pm) or 4 evenings (6.30pm to 10pm)

TRAINING VENUE

CDAC BUILDING

65 Tanjong Katong Road, Tel : 68435566

CDAC SKILLS TRAINING AWARD SCHEME

Course	Listening & Oral Communication Skills 沟通技巧
Course Fees	$160
CDAC Sponsored Fees	$152
Upfront Payment by Award Holder	$8

Award holders who failed to attend classes would have to refund the sponsored fee of $152.

---